Pavlos Inglesis 
ISO 9001 quality objectives turn an organisation’s general commitments into specific results that can be measured, monitored and reviewed. A Quality Policy may commit a business to reliable delivery, customer satisfaction, reduced defects and continual improvement. Those commitments provide direction, but they do not explain exactly what the organisation intends to achieve or how success … Read more
Learn what ISO 9001 Clause 5.2 requires, how to write an effective Quality Policy and how to connect it with objectives, leadership and continual improvement. Includes practical examples and a copyable template.
Document control is one of those Quality Management processes that looks simple until you try to make it work across a real organisation. Create a document. Review it. Approve it. Give it a revision number. Put it somewhere people can find it. What could possibly go wrong? Quite a lot, unfortunately. People save uncontrolled copies … Read more
A construction snag list is a structured record of incomplete, damaged or unacceptable work that must be corrected before an area or project can be accepted. Depending on where you work, you may hear it called a snag list, punch list, defects list, outstanding works list or completion list. The terminology varies, but the objective … Read more
Many organisations operate separate systems for quality, environmental management and health and safety. They have one policy for quality, another policy for the environment and another one for health and safety. They carry out separate audits, organise separate management review meetings and maintain several procedures covering almost exactly the same process. The result is usually … Read more
Risks and opportunities are important parts of ISO 9001, but they are also widely misunderstood. Some organisations create a large risk register containing every possible problem they can imagine. Others complete a simple SWOT analysis before the certification audit and rarely look at it again. Some businesses treat risk-based thinking as the responsibility of the … Read more
When something goes wrong, the first priority is normally to fix the immediate problem. A defective product may need to be replaced. Nonconforming construction work may need to be repaired. A customer may need a corrected document, refund or replacement service. A production line may need to be stopped until the affected equipment is made … Read more
ISO 9001 is currently going through its most significant revision since ISO 9001:2015 was published more than ten years ago. The revision has now reached the Final Draft International Standard stage, known as ISO/FDIS 9001. According to ISO, the new edition is expected to be published in September 2026 and will replace ISO 9001:2015. However, … Read more
Quality Assurance and Quality Control are two of the most important parts of any Quality Management System. However, they are also two of the most commonly confused terms in construction. People use QA and QC interchangeably, job titles are not always consistent and many construction companies simply combine everything under the heading of “QA/QC”. But … Read more
A practical guide to managing ISO 9001 nonconformities, including containment, correction, root-cause analysis, corrective action and effectiveness review.