Quality Management and Processes
The most useful articles in regards to Quality Managemen and Quality Processes in construction projects (and not only).
Quality Assurance vs Quality Control: Differences, Examples and How They Work Together
By Pavlos Inglesis
Quality Assurance and Quality Control are two of the most important parts of any Quality Management System. However, they are also two of the most commonly confused terms in construction. People use QA and QC interchangeably, job titles are not always consistent and many construction companies simply combine everything under the heading of “QA/QC”. But … Read more
How to Measure Quality in Construction Projects
By Pavlos Inglesis
Measuring quality in construction is difficult because a construction project is not a controlled manufacturing line. The work changes from one location and trade to another, different subcontractors are involved, many activities are covered up by later work, and every project has its own drawings, specifications and contractual requirements. But construction quality can still be … Read more
Non-Conformance Report (NCR) in Construction: Process, Examples and Template
By Pavlos Inglesis
An NCR in construction is a Non-Conformance Report, also written as a Nonconformity Report. It records work, materials, documents or processes that do not meet an approved requirement and controls the issue until it has been corrected, verified and properly closed. The requirement may come from an approved drawing, specification, contract, code, standard, Inspection and … Read more
Quality Toolbox Talk Topics in Construction
By Pavlos Inglesis
A Quality Toolbox Talk in Construction can be an essential tool, as these presentations are usually the best way to deliver a message in regards to quality management or quality control in construction and to brief the teams on and off site for something that occured, an NCR in construction or to prepare them for … Read more
Construction Quality Audits: Types, Process, Checklist and Report
By Pavlos Inglesis
A construction quality audit helps a project team confirm that its quality management system is actually working—not simply that procedures, forms and registers exist. A construction audit examines whether the project’s processes comply with the contract, Project Quality Plan, company procedures, specifications and other applicable requirements. More importantly, it should determine whether those processes are … Read more
7 Quality Metrics in Construction Projects
By Pavlos Inglesis
There are lots of Quality Metrics in construction projects that can assist in monitoring the performance of a project or a company. Among the many types of statistics that are being kept and followed up during the construction of a Project, quality metrics are often overlooked or not given the importance they should have. In … Read more
Construction Quality Dashboard Excel Template | Monthly Reporting
By Pavlos Inglesis
Construction projects generate a large amount of quality data: nonconformance reports, document submissions, audits, inspections, training records and recurring issues. The challenge is not collecting more numbers. It is presenting the right information clearly enough for project managers, directors and clients to understand it quickly. A well-designed construction quality dashboard turns that data into a … Read more
Construction Document Control Procedure: Register, Workflow and Best Practices
By Pavlos Inglesis
Document control on a construction site is a critical process. Not setting it up properly from the beginning of a project can have significant implications for the final product—and for the successful delivery of the project itself. Every construction project produces a large volume of information that has to be organised, reviewed, approved, stored and … Read more
Why I hate CARs and why you Should Avoid them
By Pavlos Inglesis
CAR is a well known abbreviation to everyone who works in a Quality- related role across all industries (and not only in construction). CAR stands for “Corrective Action Report”. Corrective Actions are probably representing the essence of Quality Management and Lean techniques: you should provide a solution that will fight the root cause of the … Read more
How BIM technology can transform Quality Management in Construction Industry
By Pavlos Inglesis
BIM Technology is becoming more and more a reality in the construction industry every day. It’s definitely the most attractive innovation we’ve seen in the industry since the CAD technology swept away pencils, rulers and rapidographs that were the norm after WW2. We have all probably heard about the ways that BIM could transform the … Read more
5 Ways To Raise Quality Awareness At Your Site
By Pavlos Inglesis
So,you are the new Quality Manager of a new amazing construction project. Great! You probably want to build a great relationship with your Client and their representatives, you would like to focus on engaging your workforce into a “quality” and “Right First Time” culture, promote a proactive approach within the construction teams and finally handover … Read more
ISO 9001 Management Review: Agenda, Inputs, Outputs and Template
By Pavlos Inglesis
Management review is one of the clearest requirements of ISO 9001—and one of the most misunderstood. Many organisations treat it as a formal annual meeting held only because the auditor expects to see it. A long presentation is prepared, people sit around a table, old audit findings and KPIs are read out, minutes are signed, … Read more
Quality Procedures for a Construction Project
By Pavlos Inglesis
In order for a construction company or a construction project to function properly, internal processes and procedures that set up the framework of its basic operational activities are almost always required. ISO:9001 clearly specifies which Procedures need to be documented in order to fulfil the standard’s minimum requirements. These are the following 5: Taking into … Read more
Top 10 typical NCRs in a Construction Project
By Pavlos Inglesis
Construction industry is one of the most unpredictable and exciting environments to work in. But at some point, we have to accept the fact that there will be problems (or as we call them nonconformities in quality management), there will be things that will go wrong and we should be there to fix them and … Read more
What is “Quality” in a Construction Project…?
By Pavlos Inglesis
In the 60′s and 70′s, there has been a real revolution in the mass production of products like cars with the introduction of Lean Quality Management (or Total Quality Management – TQM). Toyota famously led the way on that. What was the concept behind it? You may do mistakes but when you do them, try … Read more